- Your name and a safe contact method.
- The programme, page, post, event or interaction concerned.
- The date and time, where known.
- What you believe went wrong and the outcome you seek.
- Any relevant evidence, without sending unnecessary sensitive information.
Complaints & corrections
Tell us when something needs attention
Listeners and contributors should be able to challenge inaccurate, unfair, unsafe or poorly handled material through a clear process.
What to include
Help us identify the matter
How we respond
A fair review
- 1
Acknowledge
We aim to acknowledge ordinary complaints within three working days.
- 2
Assess
The appropriate person reviews urgency, safeguarding, conflicts and evidence.
- 3
Respond
We explain the finding, any correction or action, and the available review route.
The movement, not the monument
Will you journey with the sound?
Listen, register, serve or help another person discover clear spiritual direction.